Starting June 30, Yamaha Premium packs, expansions will be free

[soryt]

Why downloading the panflute's and trombones ?  they are already standard on the Genos .

S 

[chony]

I understand what you are saying. But Yamaha have really botched this. I mean glitches are one thing, but this is an epic fail

Most people would probably agree that the packs were somewhat overpriced to start with. But suddenly deciding to give away for free what cost several hundred pounds last week, is something that I would have thought they would have wanted to take a bit more care over. They created excitement and interest with the tease of the packs being made available for free, then squandered it.

Saddest part is, their new site was built using Magento which is a ready-rolled framework for building ecommerce sites. All they had to do was design the custom content.

Unfortunately Yamaha has a long history of botched releases and delays. You'd think Yamaha would have their * together.

Anyone remember the ridiculous and irrelevant ad campaign for Genos?
And then it was months before you could use your packs with Genos.
Or the botched Tyros 5 release without the ability to customize bc they hadn't through of YEM.
Not to mention the completely bugged YEM early releases. 
Or the totally bugged Tyros 4.

And not even getting into the lack of creativity and originality in keeping their TOTL arrangers up to date with advances in modern music.

[mikechavez]

The new YAMAHA page is totally disappointing, I have been trying to download the Mexican Banda package for 3 days (maybe a hundred of intends) without success. At this time, the page sends me the "502 Bad Gateway" message. It is incredible that a company like Yamaha suffers with an update of its website.

[Toril S]

I value my health, so I stay away from this! Not worth getting a heart attack over bad computer programs when my instruments are working fine as is. But this is a shame, and a disrespect to all Yamaha costumers!

[Bachus]

I have forget my password.I ask for a new password .There comes everytime the next:we send you a E-Mail with the link to becomes a new password.
After three day's i recieved nothing in my mail box.Who can help me?
thanks before,
wolfram

Same problem here, i asked for a new password.. no mails received

[Bachus]

Just found out that the SME files are NOT encrypted. In fact the 'free versions' (SME) are missing a (fix sized) block of data from address 0008 to 0060 compared to the (payed) .cpf files.
From address 0060 up the .cpf file is identical to the .sme file.

What we have to find out : What data needs to be inserted from address 0008 to 0060?

Now I wonder: Do we all get the same smekey for e.g. SA2 Panflutes? (mine is 6E343A01134ECCAEA45C96ABF1A3****)

I think those SME files just mean there is something smelly, something that smells like dissaster in the air.  But then its 2020, looks like its going to that kind of year where every apple falls on top of someone's head. So maybe Yamaha should stay away from the Coconut trees?

[soryt]

I am a MusicSoft customer from the beginning ,and I have purchased a lot of packs and styles in the past years for more than a thousand euros,s , is it strange that I now feel a bit of " ripped off " with this action ?
This means that there isn't to expect more new content from Yamaha , and there will bee soon a successor for the Genos with a new system  for styles and voices managing .
I am very pleased with the Genos as arranger keyboard , But Yem is always in my opinion a non user friendly program and for a lot of customers a big "pain in the a**" , and the MusicSoft site was for years the most slowest  webpage I knew , but it worked with his shortcomings.
Now it isn't possible to see all my purchased content what I have bought  in the past , it constantly freezes up.
Yamaha's arranger department is making a lot of mistakes with websites and user software for arrangers ,why can they make for the synth department a lot of good apps and software (editing & sounds) and for the arrangers wich cost a lot more ( the instruments) they can't get it right ?
I played all the Tyrosses 1 to 5  and off course now the Genos, I have so much styles and voices collected that to jump to a other brand isn't possible and i loses years of work for editing and programming .
I Hope that the Genos 2 have a better build, better surface, better buttons, smaller form factor, and all on board voice and style editing and of course no Yem .

Soryt 

[hans1966]

Hi Guys, I made the mistake of downloading the Premium package "ballroom" thinking it was compatible with SX900, but I didn't realize it until I passed it through YEM, which told me that "The Package you are trying to load is NOT compatible with your instrument "

But on the yamaha musicsoft website. there is not enough information about the compatibility of some packages with our instruments.

Even when I put the word PSR-S or PACKS PSR-S, even packages for GENOS, MONTAGE, and MOXF appear.
By this I mean that the products (packages in this case) are NOT well classified by Instrument and / or model.

Has the same thing happened to someone else? or am I the only one. Hans

[niayinii]

i want to try some  of the packs but  i can't get through user update fails

[Geria]

Hans, I had the same problem, tried and tried to download for my PSR S975 that is not even mentioned in the description of the packs. Their new website defies logic and is not user friendly. I have enough stuff already.

Gerry

[hans1966]

Hi Gerry, we have to wait a couple of weeks more to see if the navigation on the website improves.
Regards.  Hans

[Patrick]

Hi all, the Yamaha website is working now nearly perfectly; so we've to wait but thank you Yamaha for all, i wish you all, a nice weekend Patrick


PS: in the packs you've  CPF files for the Yamaha PSR S670 to the PSR SX900

[niayinii]

Has  anybody outside the US updated successfully i seem to  get error can't  access

[chesterkins]

Not working for me in the UK  Just keep being asked for Personal info 

[niayinii]

Same applies, I've tried several times  but no avail am sure will be  rectified

[JohnS (Ugawoga)]

Hi
There must be someone on this site that knows someone in Yamaha and maybe get some clarification.
Or a representaive from Yamaha to come onto this site.
Otherwise it is going to be winding up everyone as it certainly is.
There is not a lot free and it is not worth worrying about in my view.
If it is solved all well and good .If not noboby has lost anything.

One nun has not got nun, so the other nun cant have nun 

[wolfram]

Same problem,i asked(since 30/06/2020) for a new password,but no mails received.Is this perhaps a joke from Yamaha?
greetings,
wolfram

[RoyB]

Earlier this morning from the UK, I managed to complete an order of several packs. Did not need to re-enter personal details. It said I would get an email with instructions/link on how to get the packs.

No email - Still waiting (3 hours later).

Regards

Roy

[EileenL]

Some people have found these packs have been loaded to there account. Have you checked.
   They did say it would take time to get non USA members sorted so be patient and it will happen.

[jugge]

Has  anybody outside the US updated successfully i seem to  get error can't  access

Same here. After logging in, I get to the "update information" page. After completing the required information, I get either "502 bad gateway" or "More user information required"

[Fred Smith]

Earlier this morning from the UK, I managed to complete an order of several packs. Did not need to re-enter personal details. It said I would get an email with instructions/link on how to get the packs.

No email - Still waiting (3 hours later).

The e-mail never came for me either. But you can just go back into the site, find your order, and you will see links where you can download each pack.

However, I was never able to successfully download any of the larger files.

Cheers,
Fred

[soryt]

Never had any e mail after downloading , packs are now useless because they have a other extension  , only one pack works that was the Celtic
Why cant Yamaha do it the right way  ?? 

Soryt 

[Fred Smith]

Never had any e mail after downloading , packs are now useless because they have a other extension  , only one pack works that was the Celtic
Why cant Yamaha do it the right way  ?? 

Good question. Any goodwill they hoped to gain by offering the packs free has been lost by the dysfunctional website.

Cheers,
Fred

[andy_v]

There are 10 packs in the mysterious and tantalising SME format, but 14 other free packs in familiar formats, so I'm still feeling pretty good about developments so far, on the whole : )
Admittedly only two of the "unpackable" packs include Genos-specific content, as far as I can see - the premium Celtic pack and "Colours of Iberia 2". But that's two more than I had at the start of the week.

[Bill]

I am a MusicSoft customer from the beginning ,and I have purchased a lot of packs and styles in the past years for more than a thousand euros,s , is it strange that I now feel a bit of " ripped off " with this action ?

Soryt 

Hi Soryt

I understand how you feel. I myself have paid over £1100 for expansion content, plus a lot more that were special free downloads, etc. for registering the keyboard. 
I do not currently have any intention of selling my Genos, however, if I did (before the change in Yamaha policy)  I could have given (sold) my purchases to a prospective owner for something in the order of £400.  Now they are pretty much worthless.

However, it is something that we will just have to accept and move on.

The one thing that frequently annoys me though, is that Yamaha NEVER really keep their customers in the picture, and would never ever apologize.

Regards

Bill

[sunny]

Hi All,

After downloading Indian Taals pack, when i try to load into YEM for my Tyros5 , The error message getting as " This pack could not be imported because there is no instrument capable of using this pack".

Anybody experiencing the same problem ?

Sunny

[MIKEP]

In reply to soryt concerning pan flute the one on Genos is not articulation. The downloadable one is and is excellent.
Mike

[Esa]

Absolutely amazing poor performance and marketing from Yamaha. How can they afford that? Just like schoolchildren made a site! Stinky Greetings from Finland!
regards esa

[Gunnar Jonny]

QUOTE from the MusicSoft site:

NOTICE TO MUSICSOFT CUSTOMERS

Please note that some product categories and features are currently disabled while we improve the MusicSoft site experience. We appreciate your patience and expect the site to be fully functional in the next 1-2 weeks. If you have any questions, please contact Yamaha Online Customer Support.

It's mentioned earlier in this thread, so maybe we just shall be a bit more patient and give it some time before we judge it too hard?

[JohnS (Ugawoga)]

Hi
This is reply from Yamaha about SME and Genos -- "What about the Genos???
Hi John,

Thanks for getting back to me.    For the Tyros 5, they are irrelevant, and can be deleted if you so wish.   
If you also own a Tyros 4, you will need to load the license key into it prior to loading the sme files.

I hope this helps, but if you have any further questions, please let me know.

Kindest Regards,
Donald

Ps How do you load the licence key??